Privacy policy
Last updated: November 26, 2025
SiyaExpress Privacy Policy
SiyaExpress operates this store and website, including all related information, features, tools, products, and services, to provide you with a secure and convenient shopping experience (“Services”). This Privacy Policy explains how SiyaExpress collects, uses, stores, and discloses your personal information when you visit our website, make a purchase, create an account, or communicate with us in any way. By using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
1. Personal Information We Collect
“Personal information” refers to data that identifies or can reasonably be linked to you. We collect the following categories of personal information depending on how you use our Services:
• Contact Information: Name, phone number, email address, billing and shipping address.
• Payment Information: Payment method, transaction details, payment confirmation.
• Account Information: Username, password, preferences, and settings.
• Order & Transaction Data: Items viewed, added to cart, purchased, returned, or cancelled.
• Communications: Information you provide when you contact customer support or message us.
• Device Information: IP address, device type, browser type, network details.
• Usage Information: How you navigate and interact with our website, including timestamps and activity logs.
Personal information does not include anonymous or de-identified data that cannot identify you.
2. How We Collect Personal Information
We collect personal information from:
• Directly from you: When you sign up, place an order, or communicate with us.
• Automatically: Through your browser or device using cookies and similar technologies.
• Service Providers: Payment gateways, analytics tools, shipping partners.
• Third-party Partners: Marketing partners, advertising platforms, or integrated apps.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
a) Providing and Improving the Services
To process your orders, verify payment, deliver products, manage your account, remember your preferences, handle returns, and enhance your overall shopping experience.
b) Marketing & Advertising
To send you promotional messages, product updates, and personalized offers based on your browsing and purchase history. You may opt out at any time.
c) Security & Fraud Prevention
To protect your account, detect suspicious activity, prevent fraud, and ensure a safe shopping environment.
d) Customer Support
To respond to inquiries, resolve complaints, and assist with order issues or delivery concerns.
e) Legal Compliance
To comply with applicable laws, respond to lawful requests, enforce our Terms & Conditions, and protect the rights and safety of SiyaExpress and our customers.
4. How We Share Personal Information
We may share your personal information with responsible third parties for legitimate business purposes:
• Payment processors
• Logistics and delivery partners
• IT and customer support service providers
• Analytics and marketing partners
• Affiliates within the SiyaExpress group
• When required by law, court order, or regulatory request
We do not sell your personal information.
5. Third-Party Websites
Our website may contain links to external websites not operated by SiyaExpress. We are not responsible for the privacy or security practices of such websites. You should review their policies independently.
6. Children’s Data
SiyaExpress does not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us to request deletion.
7. Security and Data Retention
We use reasonable security measures to protect your information, but no system is 100% secure. We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
8. Your Rights
Depending on your location, you may have the right to:
• Access, correct, or delete your personal information
• Request a copy of your data
• Withdraw consent for marketing communications
• Ask how your data is processed
To exercise these rights, contact us directly.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you may contact:
📍 SiyaExpress Warehouse — Shop No. 49, Borno Express
📞 +234 (07037771549 or 07067875791)
📧 support@siyaexpress.com
🌐 www.siyaexpress.com
